Important: Our office hours are weekdays 9.30am to 5.30pm (GMT +8) and once payment has been made our system will automatically email you the express post tracking details within 1 or 2 working days. There is no need to email us to ask when your order will be delivered unless you have not received your tracking details within 3 working days.
MALAYSIA
Via iPay88: Purchases may be made via PayPal or all major Malaysian banks are also accepted via online payment through ipay88.
IF USING IPAY88 AND MALAYSIAN BANK TRANSFER - When directed to the Ipay88 payment page, select your payment method and complete transaction. AFTER PAYMENT HAS BEEN MADE DO NOT CLOSE THE WINDOW but follow the instructions to return to our confirmation page. Failure to do this may result in some transaction errors.
In West Malaysia pay no more than RM10.35 for Express Priority Delivery for all orders up to 10 Kgs in (volumetric) weight!
INTERNATIONAL
Payment via PayPal may be made for international order. Simply proceed to "Complete Order" and you will be directed to our secure payment page with PayPal payment option.
Customers from the below Countries may only purchase presently. PayPal is the world's most popular, free, secure and easy way to make online payment in only a few clicks. No PayPal account is required. The Countries currently supported are below but kindly check first that your country allows the import of health products for personal use and whether any taxes or duties may apply: Australia, Bahrain, Brunei, China, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Japan, Kuwait, Macao, Netherlands, New Zealand, Norway, Oman, Poland, Qatar, Russia, Saudi Arabia, Singapore, Spain, Sri Lanka, Taiwan, Thailand, UAE, United Kingdom, USA, Uzbekistan & Vietnam. If your Country is not supported kindly contact us by email.
NOTES
- Product pricing may be seen in various currencies via the Currency checker: MYR, USD, AUD, CNY, HKD, GBP. However all checkout payment is in RM Malaysian Ringgit (MYR).
- All tracking details will be automatically sent to you as soon as your order is processed by the courier (there is no need to email us after placing your order). If you check and see your Order Status is Fulfilled in our system, this means that it has been passed to the courier and is under processing.
- Maximum order weight is 20kg per order.
- PayPal may charge a temporary $1.00 amount whenever NEW card information is added, edited, updated, or changed. However, this charge is only temporary and will be returned to your card balance.
Express Priority Post
All orders both domestic and international are sent via Priority Express Courier partners: Aramex and Poslaju / EMS and DHL. Our system will chose which based on the destination (for international customers, if you have a preference you can email us but the final choice will be based on our experience). We do not send by regular post as it does not provide detailed tracking.
How Much is the Postal Fee?
After you fill in your address at CHECKOUT and press "Continue to payment" then your express postage charge will be displayed before any payment details needs to be given.
Tracking Info
Tracking Information will be emailed to you once the product has been shipped. Detailed Express Post Tracking info will be emailed at various stages in the products delivery. There is no need to email us for tracking info.
Shipping Terms, Conditions & Liability
Please enter your shipping address information correctly; please use Capital letters where required. Chinese character addresses are acceptable but please provide the English translation as well. All orders to be processed within approximately one to two BUSINESS days. Orders will not be processed on weekends and Malaysian public holidays. Orders placed on Friday after midday will be processed on the following Monday.
Maximum order weight is 20 kgs. For orders weighing more than 20kgs kindly email us for special shipping rates.
Customs Information
We are not responsible for any import duties or inspection fees in your country. Unfortunately it is becoming more common for Customs to pick parcels randomly for inspection and in some countries this may incur additional fee's or duties that is wholly the customers responsibility.
Also, we cannot be held responsible if the order arrives at your country and the customer refuses the package (for whatever reason) or if your destination country does not allow importation of health supplements for personal use or you refuse to pay any additional costs incurred.
If the parcel is returned to us as undelivered for whatever reason only then we can issue a refund, however shipping costs incurred by us are non-refundable.
Please note our available office hours for enquiries are Monday to Friday 9.00am to 5.30pm only (GMT +8). We will respond to all email enquiries on your order promptly.
Damaged Items
As some of our coconut products are in glass bottles (YumYum Coconut Butter, Coconut Vinegar, Virgin Coconut Oil 125 & 150ml) so breakages, while very rare, may occur due to poor handling by couriers. In the event that this occurs, simply take a photo of the damaged parcel on arrival with the specific contents that are damaged and email us and we will replace these products immediately. If you prefer your order to be in only PET or glass bottles only, drop us an email and we can see what we can do for the products you wish to order.
Customer service email: sales@rainforestherbs.com
Customer service hotline (office hours and Malaysia only): 1700 817 875
Customer service WhatsApp enquiries: +6012-580 9875 @ +6012-936 9875